Privacy Policy

ARAS PINE ("ARAS PINE", "we", "us", or "our") respects the privacy of every visitor and customer. This Privacy Policy explains what personal information we collect, how we use it, when we share it, and the rights you have over it. It applies to araspine.com, and to any communication you have with us by email, telephone, or WhatsApp Business.

1. Who we are

ARAS PINE is a leather-goods and handmade objects atelier based in Doha, State of Qatar. We are the data controller for the personal information described in this policy.

• Email: info@araspine.com
• Business line / WhatsApp Business: +974 7244 9090
• Address: Doha, Qatar

2. Information we collect

We only collect information you provide, or that is generated automatically when you interact with our site or channels.

• Contact and enquiry data — name, email, phone number, and any details you include when you use a form on our website (including the contact form and the newsletter sign-up).
• Order data — billing and shipping address, items ordered, order total, and payment confirmation reference (we never see or store full card numbers).
• WhatsApp Business messages — when you message our WhatsApp Business number (+974 7244 9090), your phone number, WhatsApp display name, and the content of your messages are received and stored so we can respond and keep a record of the enquiry.
• Technical data — IP address, device and browser type, pages viewed, referring URL, and session cookies. This helps us keep the site secure and improve performance.
• Marketing preferences — whether you have opted in to newsletters or promotional messages.

3. How we use your information

• To respond to your enquiries, quote bespoke orders, and provide customer service (including replies on WhatsApp Business).
• To process, package, and deliver orders you place with us.
• To send order confirmations, shipping updates, and service messages.
• To send marketing communications when you have opted in — you may unsubscribe at any time via the link at the bottom of every marketing email.
• To keep the website safe, prevent fraud, and comply with legal obligations under the laws of the State of Qatar.

4. Legal basis for processing

We process personal information on the following bases: performance of a contract with you (for orders and enquiries), your consent (for marketing and non-essential cookies), our legitimate interests (site security, service improvement), and compliance with legal obligations (tax and record-keeping under Qatari law).

5. Sharing your information

We do not sell your personal information. We share it only with parties who help us operate our business, and only for the purposes above:

• Hosting — Vercel Inc., which serves the website.
• Payment processors — SADAD Qatar for card and wallet payments; card details go to SADAD directly and are never stored by us.
• Shipping and logistics partners — couriers required to deliver your order.
• WhatsApp / Meta Platforms Ireland Ltd. — when you message our WhatsApp Business account, your data is processed by WhatsApp under their own Business Policy and Privacy Policy.
• Email service providers — used to send transactional and marketing email.
• Legal authorities — where disclosure is required by law or to protect our rights.

6. WhatsApp Business communications

• Your phone number, WhatsApp profile name, and the messages you send are received by our team and may be stored to maintain a record of the conversation.
• We use those messages only to respond to your enquiry, complete a purchase you have requested, or provide after-sale support.
• We do not send unsolicited marketing on WhatsApp. Marketing messages, when sent, only follow your explicit opt-in.
• You can ask us at any time to delete your WhatsApp conversation from our records by writing to info@araspine.com.

7. Data retention

We keep personal information only for as long as it is needed for the purpose it was collected, or as required by Qatari law. Order records are retained for a minimum of five years for tax and warranty purposes. Marketing subscriber data is retained until you unsubscribe. Contact-form enquiries are retained for two years, then deleted.

8. Your rights

• Request access to the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your personal information, subject to our legal obligations to retain certain records.
• Withdraw consent for marketing communications at any time.
• Object to processing or request that we restrict how we use your data.

To exercise any of these rights, email info@araspine.com. We will respond within thirty (30) days.

9. Cookies

Our site uses cookies to remember your cart, keep you signed in, and understand how visitors use the site. You can control cookies through your browser settings. Blocking cookies may affect parts of the site — for example, checkout will not work without session cookies.

10. Data security

We use industry-standard security controls to protect your data, including HTTPS encryption across the site, access controls within our team, and reliance on PCI-DSS-compliant payment processing. No transmission over the internet is entirely secure, but we work continuously to protect your information.

11. Children

Our site and services are not directed at children under the age of thirteen (13). We do not knowingly collect personal information from children. If you believe we have received data from a child, please contact us so we can delete it.

12. International transfers

ARAS PINE operates from Qatar; our service providers may process data in other jurisdictions, including the European Union, the United Kingdom, and the United States. Where we transfer data internationally we use providers that offer appropriate safeguards.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "Effective date" at the top of the page reflects the most recent version. Material changes will be communicated to you where required by law.

14. Contact us

ARAS PINE
Doha, Qatar
info@araspine.com
+974 7244 9090 (call & WhatsApp Business)